Who we are

Digital Munkies (“we,” “our,” or “us”) is a professional digital agency located at Plot No. 16, B/S Radha Rani Caterer’s, Poonam Nagar Society, Near Swami Vivekanand Garden, Bhatar, Surat – 395007, Gujarat, India. We operate this website to inform prospective and current clients about our services, expertise, and team.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with us for our services.

Information we collect

We collect information in the following ways:

Information you provide directly

• Name, email address, and phone number via contact or enquiry forms
• Company name, job title, and project details submitted for consultation requests
• Any correspondence you send us by email or through the site

Information collected automatically

• IP address, browser type, and operating system
• Pages visited, time on site, and referring URLs
• Cookie identifiers and similar tracking data (see Section 5)

How we use your information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide the services you have requested
• To send you relevant updates, case studies, or proposals — only where you have consented
• To improve the content, usability, and performance of our website
• To comply with legal obligations and enforce our agreements
• To detect and prevent fraud or unauthorised access

Sharing your information

We may share your information with trusted parties in the following limited circumstances:

• Service providers: Third-party vendors who assist us in operating our website (hosting, analytics, email delivery) under strict confidentiality agreements
• Legal requirements: Where required by law, court order, or governmental authority
• Business transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to the successor entity

Cookies & tracking

Our website uses cookies — small text files placed on your device — to enhance your experience and gather analytical data. We use:

• Essential cookies: Required for basic site functionality; cannot be disabled
• Analytics cookies: Help us understand how visitors interact with the site (e.g., Google Analytics)
• Preference cookies: Remember your settings and choices across sessions

You may disable non-essential cookies at any time via your browser settings or our cookie preference centre. Note that disabling certain cookies may affect site functionality.

Data retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law. In general:

• Contact enquiry data is retained for up to 24 months from last interaction
• Client project records are retained for 7 years for accounting and legal compliance
• Website analytics data is anonymised after 26 months

Your rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Ask us to correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data, subject to legal obligations
• Restriction: Ask us to limit how we process your data in certain circumstances
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on our legitimate interests
• Withdraw consent: Where processing is consent-based, withdraw at any time

To exercise any of these rights, please contact us using the details in Section 11. We will respond within 30 days.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. These include SSL/TLS encryption, access controls, and regular security reviews.

Third-party links

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will indicate the date of the most recent revision at the top of this page. We encourage you to review this page periodically.

Contact us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal data, please reach out to us: